Frequently Asked Questions
We are unable to provide a finance option on any of the purchases made. If you would like to arrange finance, please contact your financial service provider.
Although we don’t offer a discount to students, all our products are very reasonably priced, offering you amazing quality at truly affordable prices.
What’s more, if you’re a student based in the UK, you may be able to purchase through your school using the Assisted Instrument Purchase Scheme (AIPS), so you don’t pay VAT.
We offer increasing discounts for quantity orders. Please contact us via email for an individual quote.
We do not offer a ‘pay on delivery’ service at this time.
We accept payment from all major credit and debit cards, including Visa, Mastercard and AmEx, as well as payment via: PayPal, Bank Wire transfer, Cheque (check), and cash.
We ship all over the world!
So far, we’ve sold to over 50 countries so, rest assured that wherever you are in the world, we can deliver to your door.
All international orders (outside USA) are shipped from our main warehouse in UK, and our international shipping rates remain very competitive.
If you are located anywhere in the European Union, you will be charged VAT (value added tax) at 20%, which is included in the price quoted upon purchase of your product.
In the USA, we have to charge state taxes if you are in Illinois or California, otherwise no tax is charged.
If an item is delivered to USA from UK, then it is sent with duties paid, so no tax is charged.
All other international orders are charged without tax, and you may get charged import duty and local taxes by your government before delivery.
If we have the product in stock, we usually ship within 48 hours of receiving your order. How long before you receive it will depend on both your location, and the size of the product.
If we do not have your desired item in stock and available to despatch, we will contact you with an expected delivery time.
In USA, all shipping is undertaken by FedEx.
Within UK all shipping is handled by DPD Local.
For international shipping, we use a mixture of FedEx, DHL, UPS, DPD, and occasionally independent couriers to get orders to you as safely as possible at the lowest price.
You can return any item bought from Wessex Tubas within 14 days of receiving it for a full refund, except delivery cost.
The item must be returned in its original packaging and in ’as received’ condition.
That will very much depend on if the item is already in the production process. Please contact us by email for a predicted delivery period for back-ordered item.
We provide a three year warranty against manufacturing defects on all musical instruments from the date they were delivered.
We cover any problem that appears to be as a result of manufacturing, such as joints becoming unsoldered.
It’s important to note that accidental damage, or general wear and tear, is not covered by warranty, and neither are cases.